verified_userTraveler protection

QiyamPK Guest Guarantee

A clear protection promise for travelers booking verified stays across Pakistan, designed for local payments, local hosts, and real support.

Policy status

Active for QiyamPK marketplace bookings

Last reviewed: May 2026

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Listing accuracy

If a property is materially different from the listing, QiyamPK helps resolve it quickly.

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Human support

Travelers can contact QiyamPK by phone, WhatsApp, or support ticket during booking issues.

payments

Payment protection

Eligible payments are reviewed through our escrow and dispute workflow before release.

01

What is covered

The Guest Guarantee applies to eligible bookings made through QiyamPK when a traveler faces a serious issue that prevents a safe or usable stay.

  • check_circleProperty cannot host you after confirmation.
  • check_circleListing photos, room type, or core amenities are materially inaccurate.
  • check_circleSafety or hygiene conditions are unacceptable at check-in.
  • check_circleHost requests payment outside QiyamPK for a covered booking.
02

What travelers must do

To keep the process fair, travelers should report issues as soon as possible and provide proof when requested.

  • check_circleContact QiyamPK before leaving the property when possible.
  • check_circleShare booking reference, photos, videos, receipts, or screenshots.
  • check_circleDo not make off-platform side payments for the disputed booking.
03

How QiyamPK resolves issues

Our team reviews the booking, host response, payment status, and traveler evidence, then chooses the fairest available remedy.

  • check_circleHost correction or room replacement.
  • check_circleAlternative property assistance when available.
  • check_circlePartial or full refund for eligible claims.
  • check_circleHost warning, suspension, or listing removal for serious violations.

Need to report a stay issue?

Open your booking, gather proof, and contact QiyamPK support as soon as possible.

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