assignment_returnPayments

Refund Policy

A transparent refund process for JazzCash, Easypaisa, bank transfer, and cash-on-arrival booking flows.

Policy status

Active for QiyamPK marketplace bookings

Last reviewed: May 2026

account_balance_wallet

Local payment friendly

Refund review supports Pakistani payment methods and proof uploads.

lock_clock

Escrow-aware

Eligible paid bookings can be reviewed before host payout release.

fact_check

Evidence based

Refunds are decided using booking status, policy, timestamps, and submitted proof.

When refunds may apply

Refunds may be approved when the traveler cancels within the allowed policy window, the host cannot honor the booking, or a covered Guest Guarantee issue is verified.

Refund timelines

Approved refunds are processed as soon as possible. Bank and wallet timelines can vary depending on provider and manual verification needs.

check_circleWallet refunds: usually fastest after approval.
check_circleBank transfer refunds: may require account verification.
check_circleCash-on-arrival bookings usually have no platform payment to refund.

Non-refundable cases

Some fees or bookings may not be refundable, especially if the traveler no-shows, cancels late, violates house rules, or pays outside QiyamPK.

Need help with this policy?

Our support team can explain the details for your booking, listing, or account.

Help center Contact support