01
When refunds may apply
Refunds may be approved when the traveler cancels within the allowed policy window, the host cannot honor the booking, or a covered Guest Guarantee issue is verified.
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Local payment friendly
Refund review supports Pakistani payment methods and proof uploads.
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Escrow-aware
Eligible paid bookings can be reviewed before host payout release.
fact_check
Evidence based
Refunds are decided using booking status, policy, timestamps, and submitted proof.
02
Refund timelines
Approved refunds are processed as soon as possible. Bank and wallet timelines can vary depending on provider and manual verification needs.
- check_circleWallet refunds: usually fastest after approval.
- check_circleBank transfer refunds: may require account verification.
- check_circleCash-on-arrival bookings usually have no platform payment to refund.
03
Non-refundable cases
Some fees or bookings may not be refundable, especially if the traveler no-shows, cancels late, violates house rules, or pays outside QiyamPK.
Need help with this policy?
Our support team can explain the details for your booking, listing, or account.